COMPLAINT PROCEDURE

If it is believed the rights of an individual have been violated, if a complaint exists against Andrews Center Behavioral Healthcare System, or there is a wish to appeal denial, termination or reduction of services from Andrews Center a complaint may be registered with Andrews Center Administration by writing or calling:

Rights Protection Officer

rpo@andrewscenter.com

Andrews Center Behavioral Healthcare System
P.O. Box 4730
Tyler , TX 75712

903.597.1351
800.374.6058
www.andrewscenter.com

If Andrews Center Behavioral Healthcare System is unable to resolve the complaint, contact:

Texas Health and Human Services Commission

Office of Consumer Services and Rights Protection
4900 N. Lamar Blvd
Austin, TX 78751

512.424.6500
800.252.8154
www.hhsc.state.tx.us

For problems relating to chemical dependency treatment, contact:

Texas Department of State Health Services

Alcohol and Drug Abuse Services
1100 W. 49th Street
Austin, TX 78756

512.206.5000
866.378.8440
www.dshs.state.tx.us

If you have any knowledge of the abuse, neglect, and/or explotiation of a consumer, contact:

Texas Department of Family and Protective Services

1.800.647.7418

Charity Care Program

Effective October 1, 2022

Andrews Center (the Center) is committed to providing free or reduced cost care to persons who have healthcare needs and are uninsured, underinsured, or otherwise unable to pay for medically necessary care based on their individual financial situation. The Center strives to ensure that the financial limitations do not prohibit clients in need of healthcare from seeking or receiving care.

If you are not eligible for coverage under government healthcare programs and your financial condition is such that you are not able to pay for services, you may be eligible for assistance under the Center’s charity care program. To be considered for charity care, you must complete a financial assessment, provide requested financial verification documents, and be screened by our consumer benefits financial counselor to determine eligibility. If determined eligible for assistance, you may receive needed services at no charge or at discounted amount.

The Board of Trustees of Andrews Center has established the following policy for the provision of client charity care.

The Full Charity Care Policy can be found here.

A list of Andrews Center Providers working under the Charity Care Policy can be found here.

MEDICAID-Funded Mental Health and Intellectual and Developmental Disability Services FAIR HEARINGS

If Medicaid benefits are currently being received and:

A request for mental health, or intellectual and developmental disability case management, or mental health rehabilitative services has been denied by Andrews Center; or services from Andrews Center have been terminated or reduced, the denied person or person receiving said services has a right to a fair hearing.

If services are Denied, Terminated, or Reduced the individual will receive a notice that includes both information about the fair hearing process, as well as a form that can be completed and sent by mail in order to claim the right to a Fair Hearing.

The form should be completed and mailed to:
Health and Human Services Commission (HHSC)
P.O. Box 149030, Mail Code W-356
Austin, TX 78714-9030

NOTICE

Protection and advocacy entities have been created across the country using federal funds.
The purpose of these entities is to protect the rights of, and advocate for, mentally disabled persons.
In Texas, the entity is called Disability Rights Texas.

Disability Rights Texas
2222 West Braker Lane
Austin, TX 78757-1024
512-454-4816
800-252-9108
www.disabilityrightstx.org

Local Plan and Provider Network
Development Plan FY 2022 – 2024

Andrews Center continually strives to meet the behavioral healthcare needs of the residents of our five-county service area. Informing stakeholders of the Center’s plans and asking for input into those plans is one of the ways local community needs are addressed. The links below will provide the most current version of Andrews Center’s local plan and the Provider Network Development plan that was developed to address the Center’s 2022 through 2024 fiscal years. If you have input or comments you would like to be considered in the Center’s planning process, please address it to UMDept@andrewscenter.com

OR call: 903-535-7476

If you are interested in becoming a provider for any of our mental health services, please contact:

Texas Department of State Health Services at:
(512) 776-7111 or 1-888-963-7111

Andrews Center FY 22-24 Consolidated Local Service Plan

Attachment A Andrews Center Goals

LPND