Andrews Center Behavioral Healthcare System is a non-profit, comprehensive mental health and intellectual and developmental disability center. Services are provided in a five-county area of East Texas (Smith, Wood, Rains, Van Zandt and Henderson). Center services are available to residents of these counties without regard to race, national origin, sex, age, religion or disability. The administration office and Smith County clinic are located in Tyler. For convenience, additional clinics are located in Athens, Canton, Emory and Mineola.
Andrews Center employs well-trained behavioral healthcare professionals who are equipped with a wide variety of abilities. They are trained to address many types of issues.
Andrews Center provides treatment and care of the highest possible quality that is:
Information for the next Board of Trustees Meeting can be found by clicking HERE
Andrews Center (formerly Mental Health Mental Retardation Regional Center of East Texas) was originally established in June 1968, as the Smith-Wood County Mental Health Mental Retardation Center under the sponsorship of the Commissioners Courts of Smith and Wood Counties. A local planner, Gary K. Smith, was employed by the Board of Trustees to plan the Center and became its first Executive Director.
In November 1969, the Smith-Wood County Center for Mental Health and Mental Retardation Services began formal operations. The offices were moved from the basement of the Smith County Courthouse to the Bryant Petroleum Building.
In 1974, the County Commissioners Courts of Henderson, Rains, Smith, Van Zandt, and Wood counties contracted to sponsor the Mental Health Mental Retardation Regional Center of East Texas.
A nine-member Board of Trustees was established as the governing body of the Center. Members were appointed by the County Commissioners Courts on the basis of population as follows: three trustees from Smith County; one trustee each from Henderson, Van Zandt, Wood and Rains Counties; two trustees appointed at large. The Board of Trustees established policy and employed the Executive Director to carry out the purpose and policy for which the Center was created.
Following these years of rapid expansion and growth, in March 1978, the Board of Trustees employed Mr. Richard J. DeSanto as Executive Director (now Chief Executive Officer). Mr. DeSanto was employed to assist in the improvement of the quality of care and the completion of a capital improvement plan to establish adequate facilities for operation in each sponsoring county.
The following is a list of the original Board of Trustees, June 1968:
Other citizens who have served on the Board are:
Charles L. Childers, W. T. Black, Jr., E.F. Joseph, Mrs. Ann Hall, Mrs. Martha Hunter, Lawrence LaCroix, Reverend Roger Givens, Mr. L. F. Sanders, Mrs. Billie Furrh, Mrs. Mary Lou Moon, Ms. Mary Davis, A. C. McMillan, Mrs. E. B. Long, Mrs. Rebecca Laughlin, Mr. Bobby Sanders, Mrs. Linda Hill, Dan Peacock, Mary Lynn Smith, Tonya Spencer, Joan Brooks, Dr. Richard Groepper, Dr. William Bone, and Mr. Wayne Leake.
Mrs. Mildred Speights served on the Board as Vice-Chairman from 1968 until her retirement in 1985.
Dr. Masters Moore served on the Board from 1968 to 1981. During his 13-year tenure he was personnel committee chair and, as such, was a key player in choosing the distinguished staff that has characterized the Center since its inception.
Mr. Isadore Roosth was appointed to the Board in July 1975, and served as Secretary/Treasurer until his death in July 1992.
Mr. Earl C. Andrews was elected as Chair of the Board of Trustees on August 15, 1973, and was reelected to that capacity each year until his retirement in April 1991.
On May 31, 1991, Richard J. DeSanto, Chief Executive Officer, announced that Earl Andrews had agreed to allow the Center to be renamed "Andrews Center."
Focus on the treatment and care needs of individuals and their families.
Protect the rights of privacy, dignity, due process and humane treatment.
Are responsive to local values and attitudes.
Understand that each person served is a fellow human being.
Working together to build a better life!
Serving our community to assure high quality, effective behavioral healthcare.
"Making a difference" in life today and every day!
If it is believed the rights of an individual have been violated, if a complaint exists against Andrews Center Behavioral Healthcare System, or there is a wish to appeal denial, termination or reduction of services from Andrews Center a complaint may be registered with Andrews Center Administration by writing or calling:
Rights Protection Officer
Andrews Center Behavioral Healthcare System
P.O. Box 4730
Tyler , TX 75712
If Andrews Center Behavioral Healthcare System is unable to resolve the complaint, contact:
Texas Health and Human Services Commission
Office of Consumer Services and Rights Protection
4900 N. Lamar Blvd
Austin, TX 78751
For problems relating to chemical dependency treatment, contact:
Texas Department of State Health Services
Alcohol and Drug Abuse Services
1100 W. 49th Street
Austin, TX 78756
If you have any knowledge of the abuse, neglect, and/or explotiation of a consumer, contact:
Texas Department of Family and Protective Services
If Medicaid benefits are currently being received and:
A request for mental health, or intellectual and developmental disability case management, or mental health rehabilitative services has been denied by Andrews Center; or services from Andrews Center have been terminated or reduced, the denied person or person receiving said services has a right to a fair hearing.
At the time notice of service denial, termination or reduction is received, information and a form to fill out and mail in to claim this right will be included.
The form should be completed and mailed to:
DADS Access & Intake Program Enrollment
P.O. Box 149030 MC: W354
Austin, Texas 78714-9030
Protection and advocacy entities have been created across the country using federal funds. The purpose of these entities is to protect the rights of, and advocate for, mentally disabled persons. In Texas, the entity is called Advocacy, Inc. It is located at 7800 Shoal Creek Boulevard, Suite 171-E, Austin, Texas 78757. The telephone number is 512.454.4816 or 800.223.4206.
Andrews Center continually strives to meet the behavioral healthcare needs of the residents of our five-county service area. Informing stakeholders of the Center’s plans and asking for input into those plans is one of the ways local community needs are addressed. The links below will provide the most current version of Andrews Center’s local plan and the Provider Network Development plan that was developed to address the Center’s 2016 and 2017 fiscal years. If you have input or comments you would like to be considered in the Center’s planning process, please address it to firstname.lastname@example.org
OR call: 903-535-7458
If you are interested in becoming a provider for any of our mental health services, please contact:
Texas Department of State Health Services at:
(512) 776-7111 or 1-888-963-7111
PUBLIC COMMENTS ON THE LOCAL PROVIDER NETWORK DEVELOPMENT PLAN will be accepted through May 31, 2018.
Please submit comments to:
Tyler, Texas 75702
Consolidated Local Service Plan 2018